Protection of Personal Data
1. Identity of the Data Controller
Solutions That Heal, which provides services through www.solutionsthatheal.com (“Site”)
Address: İkizçay mah. Şehit Jandarma Uzman Çavuş Aycan Özdil sok. Edremit/Balıkesir
Email: info@solutionsthatheal.com - batuyilmaz@solutionsthatheal.com - zynpsena@solutionsthatheal.com
Telephone: +90 539 633 64 51
It holds the title of ‘Data Controller’ under the Personal Data Protection Law No. 6698 (‘KVKK’).
2. Purposes for Which Personal Data is Processed
Solutions That Heal processes your personal data for the following purposes:
2.1 Service Provision and Operational Purposes
Conducting analysis, consultancy, and improvement services for hotels and healthcare institutions; digital visibility, online reputation analysis and reporting processes; guest/patient complaint analysis; satisfaction measurements; conducting training and performance development services; establishing and fulfilling service contracts
2.2 Marketing and Communication
Providing information about our services, sharing new service announcements, managing potential customer relationships, reference verification, and user experience development
2.3 Security and Legal Obligations
Compliance with the Personal Data Protection Law (KVKK) and related legislation, fulfilling requests from official institutions, implementing cyber security processes, managing legal processes in the event of potential disputes
2.4 Website Usage and Visitor Analytics
Analysing website usage through cookies, improving user experience, measuring visitor traffic, identifying errors and optimising performance
3. Categories of Personal Data Processed
3.1 Basic Visitor Data
Name, surname, telephone number, email address, IP address, message/conversation content
3.2 Professional and Commercial Information
Workplace information, title, request details, project scope information
3.3 Health Sector Data
This data is processed only within the scope of work carried out with healthcare institutions and at an organisational level. Individual patient data is not collected through the website.
3.4 Hotel and Guest Experience Data
Anonymous review data collected for reputation analysis, guest satisfaction and rating scores
3.5 Cookie Data
Usage statistics, browser and device information, page navigation information
4. Methods of Collecting Personal Data
Data is collected through the following channels:
Contact forms, WhatsApp support line, email correspondence, social media communications, cookies, quotation and contract processes, request/appointment/meeting records
5. Legal Grounds for Processing Personal Data
Data is processed on the following legal grounds:
KVKK Art. 5/2 (a): Explicitly provided for by law
KVKK Art. 5/2 (c): Establishment/performance of a contract
KVKK Art. 5/2 (ç): Fulfilment of legal obligations
KVKK Article 5/2 (e): Establishment/protection of a right
KVKK Article 5/2 (f): Legitimate interest
Explicit consent, where required
6. To Whom and for What Purpose Personal Data is Transferred
Data may be shared with the following parties only:
6.1 Service Providers
Server and hosting service providers, communication and email infrastructures, analytics and security services, backup and cloud system providers
6.2 Business Partners
Institutions working together within the scope of the project
Training and analysis partners
6.3 Official Institutions
Only when legally required.
No personal data is sold to third parties for commercial purposes.
7. Transfer of Data Abroad
If the site infrastructure, email service or analytical tools are located abroad, your data may be transferred abroad with your explicit consent or within the scope of exceptions permitted by the KVKK.
8. Data Retention Periods
Personal data is stored for the duration required by the service, up to a maximum of 10 years, until the legal retention periods expire; at the end of this period, it is deleted, anonymised or destroyed.
9. Your Rights Under the KVKK
Pursuant to Article 11 of the KVKK, you have the following rights:
To learn whether personal data is being processed, to request information if it is being processed, to learn the purpose of processing, to know the third parties to whom the data has been transferred, to request the correction of the data, to request its deletion/destruction, to request notification to the third parties to whom it has been transferred, to object to the analysis of the processed data, to request compensation if you have suffered damage.
10. Application Methods
You may apply to exercise your rights through the following channels:
Email: info@solutionsthatheal.com
Website contact form
Written request to the company address
KEP address: zeynepsena.kocabas@hs01.kep.tr
Your requests will be responded to within 30 days at the latest.